Ship with EasyParcel, Ship with Peace of Mind

We know how important your parcels are. That’s why every delivery booked through EasyParcel comes with parcel protection provided by the courier. Each courier partner offers their own basic coverage for loss or damage — so you can ship with confidence.

Find Out What Your Courier Covers

Different couriers provide different protection.

Select the courier you’re shipping with to see the service info and basic parcel protection coverage.

Domestic
International

Important:

Every courier has different rights and limits under Basic Parcel Protection. Please always read the Terms & Conditions for full details of coverage, exclusions, and claim procedures.

Why Basic Parcel Protection Matters for You?

Basic protection from our courier partners ensures you have coverage against loss or damage.

1. Automatic Coverage

No extra steps needed, your parcel is protected once booked.

2. Peace of Mind

If anything happens, you’re backed by courier protection.

3. Transparent Limits

Each courier has clear maximum coverage amounts.

4. Extra Security

Option to add EasyCover if your parcel is high-value and needs more protection.

Frequently Asked Questions (FAQ)

What is the reporting time frame for basic parcel protection by each courier?

The coverage period varies for each courier. Please refer to our Terms & Conditions for the full list of time frames by courier.

What should I do if my parcel is damaged or lost?

If your parcel is lost or arrives damaged, you may be eligible to file a claim under the courier's parcel protection.

How do I file a parcel protection claim for a lost parcel?

You can submit a claim directly through your EasyParcel account. Please prepare the required supporting documents before submitting. For full details, refer to our step-by-step guide.

Can I file a claim for missing, wrong, or not receiving items?

You may raise a claim for parcels that are missing, wrong, or not received. The approval will depend on the courier's terms and investigation. For full details, please see our step-by-step guide.

How long does it take to process a claim?

EasyParcel reviews claims within 1-3 working days, while courier processing usually takes 2-4 weeks. Once approved, compensation is released within 7-14 working days or credited instantly to your EasyParcel account. If your documents are missing or incomplete, the processing time will be extended. For more details, you can also read our full guide here.

What is not covered in Enhanced Liability?

Enhanced Liability does not cover items on the Prohibited List, improperly packed items (see our Packaging Guidelines), late-reported claims, parcels exceeding courier limits, or cases where the loss or damage was not caused by the courier. For a full list of exclusions, please refer to our Terms & Conditions.

Why We’re Singapore’s Ultimate Delivery Booking Platform

We’ve been recognized and are endorsed with the following awards, solidifying our standing as the most trusted delivery booking platform in Singapore.