Frequently Asked Questions

Step 1: Visit easyparcel.com and select the chat button on the bottom right of the webpage.
Step 2: Select the topic that's relevant to your enquiry, "General Customer Support".
Step 3: Write and send your inquiry, and a customer support agent will reach back to assist you momentarily.

For Legacy:
Step 1: Log In to EasyParcel.
Step 2: Get a shipping quote via Single Parcel.
Step 3: Enter your origin and destination postcodes, as well as parcel weight to get an instant quote.
Step 4: Fill in Sender & Receiver Details.
Step 5: Make Payment.
Step 6: Print Your Air Waybill (AWB).
Step 7: Track Your Parcel.

For Next Gen:
Step 1: Log In to EasyParcel Next Gen.
Step 2: Go to "Quote & Book".
Step 3: Choose a delivery type (Domestic or International), then fill in the origin and destination postcodes along with the parcel weight.
Step 4: Fill in Sender & Receiver Details.
Step 5: Make Payment.
Step 6: Print Your Air Waybill (AWB).
Step 7: Track Your Parcel.

For Legacy:
Step 1: Go to "Account" then click "Statement".
Step 2: Click on the "Invoice" tab, and the list of order history will be shown.
Step 3: You can filter these order invoices by order ID or date.
Step 4: Click the "Download" icon if you want to download any of the invoices.

For Next Gen:
Step 1: Go to "Account" then click "Transactions".
Step 2: Click on the "E-invoice Transaction" tab, and the list of order history will be shown.
Step 3: You can filter these order invoices by transaction number or date.
Step 4: Click the "Download" icon if you want to download any of the invoices.

To ensure the security of our customers' accounts and to keep our priority of giving the service to all users, your EasyParcel credits are not able to be converted into money, cash, or such.

Log in to your account, click on "Manage Parcel" then click "All Parcel".

For Legacy:
Step 1: Log In to EasyParcel.
Step 2: Get a shipping quote via Single Parcel.
Step 3: Enter your origin and destination postcodes, as well as parcel weight to get an instant quote.
Step 4: Fill in Sender & Receiver Details.
Step 5: Make Payment.
Step 6: Print Your Air Waybill (AWB).
Step 7: Track Your Parcel.

For Next Gen:
Step 1: Log In to EasyParcel Next Gen.
Step 2: Go to "Order Shipments", select "Quote & Book".
Step 3: Choose a delivery type (Domestic or International), then fill in the origin and destination postcodes along with the parcel weight.
Step 4: Fill in Sender & Receiver Details.
Step 5: Make Payment.
Step 6: Print Your Air Waybill (AWB).
Step 7: Track Your Parcel.

Step 1: When you're required to verify your account, a QR code will pop up, which you'll need to scan with your phone to proceed to verification.
Step 2: You will be prompted to log into your account.
Step 3: Once logged in, you may read the reminder given, then click on "Let's Get Started".

For Legacy:
Step 1: Click on "All Parcels" and choose "Parcel Status".
Step 2: Go to the shipment you want to cancel, click the three lines icon.
Step 3: Click on "Cancel Parcel".
Step 4: Choose your reason and click "OK" to confirm cancellation.

For Next Gen:
Step 1: Click on "Manage Shipments" and go to "Domestic & International Delivery".
Step 2: Go to the shipment you want to cancel, click the three dots icon, click "Cancel".

For security reasons, users are only able to update or change their mobile number by contacting EasyParcel's Customer Support Agents via the Contact Us Form or through Live Chat.

Log in or sign up for an account with us to get started. Pick your destination along with parcel weight and book your preferred courier. Update your card details, complete the form, and get ready for your shipment.

J&T PUDO stands for Point-to-Door (PUDO) delivery service offered by J&T Express that you can book through EasyParcel. It's a cost-effective and convenient shipping option where you drop off your parcel at a J&T Express branch or designated PUDO location, and J&T will handle the delivery from there.

Yes, TracX Logis is a legitimate courier service that you can book through EasyParcel Singapore. It's the new name for the service formerly known as Qxpress, and all the same shipping solutions, such as domestic door-to-door, on-demand delivery, and international delivery, are now offered under the TracX Logis brand.

Step 1: Log in to EasyParcel.
Step 2: Navigate to "Order Shipments" and select Domestic & International Delivery or Same Day Delivery.
Step 3: Select your origin and destination addresses, enter the parcel weight, and click "Quote" to view available shipping rates.
Step 4: Choose TracX Logis Service.
Step 5: Enter Sender & Receiver Information.
Step 6: Make Payment.
Step 7: Print AWB & Prepare Parcel.

Qxpress has officially rebranded as TracX Logis, offering the same courier and delivery services under a new name.

Step 1: Choose a sturdy, double-walled corrugated box suitable for your items.
Step 2: Wrap each item individually using bubble wrap or other protective materials to prevent damage.
Step 3: Fill all empty spaces in the box with packing materials such as foam, paper, or air cushions to stop items from moving.
Step 4: Seal the box securely with strong packing tape, making sure all openings are properly closed.
Step 5: Attach your Air Waybill (AWB) and ensure the parcel is ready for pickup or drop-off.

TracX Logis Qquick is a trusted on-demand solution for resolving last-minute delivery challenges. For orders made before 9:50am, the parcel will be collected and delivered on the same day within 2pm-6pm within TracX Logis coverage areas.

Yes, Qxpress is still operating, but under a new name. The Qxpress courier service has officially rebranded to TracX Logis in Singapore, and all the same delivery options you used to book under Qxpress, such as door-to-door, same-day Qquick, and international shipping, are now offered under the TracX Logis name on EasyParcel.

EasyParcel is an all-in-one shipping platform that enables you to instantly compare rates from multiple courier services in one place. We offer four main service types, Domestic, International, On-Demand, and Global deliveries, along with free doorstep pickup to make your shipping experience simple and convenient.

EasyParcel supports multiple payment methods for topping up credits and booking shipments, primarily including locally issued Visa/Mastercard credit/debit cards, GrabPay e-wallet, and online banking (FPX).

Yes, you can easily schedule pickups for both domestic and international deliveries. You can select your preferred pickup date during the booking process, with most pickups occurring between 9:00 AM and 6:00 PM.

EasyParcel Singapore partners with a wide range of courier services for domestic and international deliveries, including major providers like Ninja Van, J&T Express, SingPost, Qxpress (TracX Logis), Janio, and SPX Express. For on-demand/same-day needs, they utilise Lalamove, Grab, uParcel, and Pandago.

Using EasyParcel offers a variety of advantages for both personal and business shipping needs:

• Competitive shipping rates
• Free extra credit
• Free flyers packaging material
• Free EasyParcel Reward Points
• Free customizable branding tool
• Free lifetime 1-on-1 account manager premium support
• Free eCommerce platform integration

Step 1: Sign up for an EasyParcel account using your email or mobile number.
Step 2: Check your email or SMS for a verification message from EasyParcel.
Step 3: Click the verification link in the email or enter the OTP received via SMS.
Step 4: Once verified, you can log in and start booking shipments immediately.

EasyParcel Singapore is widely used as a shipping solution, and many users find it helpful. It allows you to compare courier prices from different couriers all in one place. The platform supports both local and international shipments and offers convenient doorstep pickup. It also integrates with online stores like Shopify, making order management and shipping much easier.

Standard door-to-door parcels are usually delivered within 1-2 working days within Singapore. Same-day Qquick parcels booked before the cutoff time (generally around midday) can be collected and delivered the same day, between about 2pm and 6pm within coverage areas. International shipments typically take around 3-8 working days depending on the destination and customs processes.

EasyParcel has teamed up with several reliable courier companies like Janio, FedEx, Aramex, and UPS to support deliveries to the US. By using the EasyParcel platform, you can easily quote and compare rates from these international courier services, helping you find the best option for your shipping needs.

EasyParcel doesn't have one single "best" courier. The ideal choice depends on your needs like delivery speed, cost, and destination. EasyParcel brings together many popular courier partners so you can compare and pick the one that fits your shipment best.

Step 1: Go to "Account" then click "Statement".
Step 2: Click on the "Invoice" tab, and the list of order history will be shown.
Step 3: You can filter these order invoices by order ID or date.

Step 1: Log in to your TikTok Shop Seller Center.
Step 2: Head to "Shipping Options".
Step 3: Turn on "Seller Own Fleet".
Step 4: Set up your shipping fee template.
Step 5: Apply SOF settings to your products.
Step 6: Fulfil your orders using your own fleet.

Unfortunately, you cannot change or edit the shipping address or details after a shipment is created. However, you can cancel the order you just made by going to 'Manage Parcel' and clicking on 'All Parcels'. Choose which parcel needs editing, click on the three lines, and click 'Cancel Parcel'.