Malaysia
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We know how important your parcels are. That’s why every delivery booked through EasyParcel comes with parcel protection provided by the courier. Each courier partner offers their own basic coverage for loss or damage — so you can ship with confidence.
Find Out What Your Courier Covers
Different couriers provide different protection.
Select the courier you’re shipping with to see the service info and basic parcel protection coverage.
Important:
Every courier has different rights and limits under Basic Parcel Insurance. Please always read the Terms & Conditions for full details of coverage, exclusions, and claim procedures.Why Basic Parcel Protection Matters for You?
Basic protection from our courier partners ensures you have coverage against loss or damage.
1. Automatic Coverage
No extra steps needed, your parcel is protected once booked.
2. Peace of Mind
If anything happens, you’re backed by courier protection.
3. Transparent Limits
Each courier has clear maximum coverage amounts.
4. Extra Security
Option to add EasyCover if your parcel is high-value and needs more protection.
Frequently Asked Questions (FAQ)
The coverage period varies for each courier. Please refer to our Terms & Conditions for the full list of time frames by courier.
If your parcel is lost or arrives damaged, you may be eligible to file a claim under the courier’s parcel protection.
You can submit a claim directly through your EasyParcel account. Please prepare the required supporting documents before submitting. For full details, refer to our guide here.
You may raise a claim for parcels that are missing, wrong, or not received. The approval will depend on the courier’s terms and investigation. For full details, please see our step-by-step guide here.
EasyParcel reviews claims within 1–3 working days, while courier processing usually takes 2–4 weeks. Once approved, compensation is released within 7–14 working days or credited instantly to your EasyParcel account.
If your documents are missing or incomplete, the processing time will be extended. For more details, you can also read our full guide here.
Enhanced Liability are not covered if items are on the Prohibited List, improperly packed (see our Packaging Guidelines), reported late, exceed courier limits, or if the loss/damage wasn’t caused by the courier. For a full list of exclusions, please refer to our Terms & Conditions.
Why We’re Singapore’s Ultimate Delivery Booking Platform
We’ve been recognized and are endorsed with the following awards, solidifying our standing as the most trusted delivery booking platform in Singapore.
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Haven’t Join EasyParcel?
Shipping newbie? No worries! EasyParcel welcomes you with a sweet FREE S$6 for your first shipment. And that’s just the beginning! Sign up today and join the fun!
