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Ship with EasyParcel,
Ship with Peace of Mind

We know how important your parcels are. That’s why every delivery booked through EasyParcel comes with parcel protection provided by the courier. Each courier partner offers their own basic coverage for loss or damage — so you can ship with confidence.
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View details in T&C

Find Out What Your Courier Covers

Different couriers provide different protection.
Select the courier you’re shipping with to see the service info and basic parcel protection coverage.
Important:

Every courier has different rights and limits under Basic Parcel Insurance. Please always read the Terms & Conditions for full details of coverage, exclusions, and claim procedures.

Why Basic Parcel Protection Matters for You?

Basic protection from our courier partners ensures you have coverage against loss or damage.
1. Automatic Coverage
No extra steps needed, your parcel is protected once booked.
2. Additional Protection

On top of the Basic Insurance by courier companies, we provide up to RM50 additional coverage for lost domestic parcel. View more about EasyParcel InsurePlus here.

3. Choices for different needs

If you’re delivering expensive items and wish to get up to RM10,000 coverage, you can pay an extra of 2% – 2.5% of your parcel value with EasyCover. View more about EasyCover here.

4. Peace of mind
If anything happens, you’re backed by courier protection.
5. Transparent Limits
Each courier has clear maximum coverage amounts.
frequently-asked-questions

Frequently Asked Questions (FAQ)

The coverage period varies for each courier. Please refer to our Terms & Conditions for the full list of time frames by courier.
If your parcel is lost or arrives damaged, you may be eligible to file a claim under the courier’s parcel protection.
You can submit a claim directly through your EasyParcel account. Please prepare the required supporting documents before submitting. For full details, refer to our guide here.
You may raise a claim for parcels that are missing, wrong, or not received. The approval will depend on the courier’s terms and investigation. For full details, please see our step-by-step guide here.
EasyParcel will review your claim within 1–3 working days. The courier’s investigation time may vary depending on shipment type. For the full breakdown of timelines, please refer to our insurance claim guide.
Enhanced Liability are not covered if items are on the Prohibited List, improperly packed (see our Packaging Guidelines), reported late, exceed courier limits, or if the loss/damage wasn’t caused by the courier. For a full list of exclusions, please refer to our Terms & Conditions.

Why We’re Malaysia’s Ultimate Delivery Booking Platform

We’ve been recognized and are endorsed with the following awards, solidifying our standing as the most trusted delivery booking platform in Malaysia.

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