EasyParcel Personal Data Protection Statement

Information We Collect

We may collect and process various types of personal data to provide our services and ensure compliance with applicable laws. This includes:

• Personal identification and contact details (e.g., name, ID/passport number, date of birth, address, phone number, email).
• User and account information, including login credentials, purchase history, preferences, and feedback.
• Business-related data for corporate users, such as company name and particulars of directors or shareholders.
• Information from third-party platforms (e.g., Facebook, Google) that you authorise us to access.
• Content you submit, such as reviews, media files, or customer service communications.
• Risk, fraud, and compliance information as required by law.
• Transaction and payment data, including order details.
• Any other personal data you voluntarily provide or that we reasonably require.

By sharing personal data with us (including that of other individuals), you confirm that you have obtained the necessary consent or legal authority to do so.

How We collect Your Personal Data

We may collect your personal data from various sources, including information you provide through forms, applications, and online platforms; official identification documents; direct communications with us or our authorised representatives; CCTV recordings at our premises; usage data from your EasyParcel account; publicly available sources; third-party references (such as regulatory bodies or credit agencies); and information collected during your visits to our websites, including IP addresses.

How We Use Your Personal Data

EasyParcel may collect, use, process, and disclose your personal data, within or outside Singapore, for various purposes including account management, service delivery, payment processing, customer support, marketing, legal compliance, fraud prevention, and internal business operations. Your data may also be shared with relevant third parties or transferred internationally where necessary to fulfil these purposes or as required by law.

For full details on how we handle your personal data, please refer to our Personal Data Protection/Privacy Notice.

To whom do we disclose your Personal Data?

EasyParcel is committed to protecting your personal data. Any information you provide will be kept confidential. However, to deliver our services effectively and in compliance with applicable laws, we may disclose your data to trusted parties such as our affiliates, service providers (courier partners), financial institutions, legal and professional advisers, regulatory authorities, and business partners. Your data may also be transferred outside of Singapore where necessary for service delivery, contractual obligations, or data storage. By using our services, you consent to these uses and disclosures.

Data Security & Retention

EasyParcel shall implement appropriate technical and organisational security measures to safeguard personal data against loss, misuse, modification, unauthorised or accidental access or disclosure, alteration, or destruction during the processing of such data.

Personal data is retained only for as long as necessary to fulfil its intended purpose or to comply with legal and regulatory requirements. When no longer needed, data is securely deleted or destroyed.

Your Rights

As a data subject, you have the following rights regarding your personal data:

• Right of Access: You may request access to your Personal Data in our possession or under our control, subject to applicable laws, contractual obligations, and any exceptions under the PDPA.
• Right of Correction and Update: You may request the correction or updating of your Personal Data if it is inaccurate, incomplete, misleading, or out of date, subject to applicable laws.
• Right to Erasure or Anonymisation (Where Applicable): You may request the deletion or anonymisation of your Personal Data in certain circumstances, subject to applicable laws and our legal, contractual, and regulatory obligations.
• Right to Withdraw Consent: You may withdraw your consent to the collection, use, or disclosure of your Personal Data at any time, subject to applicable laws and any consequences affecting the provision of services.
• Right to Prevent Processing for Direct Marketing: You may object to or opt out of the use of your Personal Data for direct marketing purposes at any time, in accordance with the PDPA.
• Right to Restrict Processing: You may request that we restrict the processing of your Personal Data in certain circumstances, subject to applicable laws.
• Right to Data Portability (Where Applicable): Where permitted by law and technically feasible, you may request to receive your Personal Data in a commonly used and machine-readable format.
• Right to Lodge a Complaint: You may lodge a complaint with us regarding our handling of your Personal Data, and if unresolved, with the Personal Data Protection Commission of Singapore.

To exercise your rights, please contact our Data Protection Officer (DPO) at [email protected]. We may request verification of your identity to process your request.

Changes to This Personal Data Protection Statement

We may amend or update this Personal Data Protection Statement from time to time to ensure compliance with applicable laws, including the Personal Data Protection Act 2012 of Singapore (“PDPA”). Any such amendments will take effect upon publication on our website, unless otherwise stated. We encourage you to review this Statement periodically to stay informed of how we collect, use, disclose, and protect your personal data.

If you have any questions, requests, or concerns regarding our personal data protection practices, or wish to exercise your rights under the PDPA, please contact our Data Protection Officer at [email protected].