Malaysia
Thailand
IndonesiaPackage Insurance
That Keeps Every Shipment Safe.
We know how important your parcels are. That’s why every delivery with EasyParcel comes with package insurance — so you can send with confidence.
What Is Package Insurance?
Package insurance safeguards your shipment against unexpected loss during transit.
It ensures that if your parcel goes missing, you can claim compensation based on your shipment’s protection level.
Â
With insurance automatically included on most shipments — and optional upgrades available — you can ship with peace of mind knowing your items are covered from start to finish.
Why Package Insurance Matters
Your parcel deserves extra care — here’s why insurance matters.
Peace of mind
Protect your shipment from unexpected loss.
Easy activation
Automatically included or add with one click.
Transparent
Clear terms and no hidden charges.
Simple process
Fast and easy claim submission with clear steps.
What Insurance We Offer
From free basic insurance to premium coverage, we’ve got your shipments covered every step of the way.
Auto-Activated
Basic Insurance
Essential protection
Automatically activated when you complete your shipment booking, no manual setup needed for convenience.
- Automatic coverage for domestic and international shipments.
- No additional cost or setup required
- Provided by trusted courier partners
COVERAGE AMOUNT
Up to RM2,300
Varies by courier
Optional Add-on
EasyCover
Premium protection
Premium delivery protection for domestic and international shipments, available only on EasyParcel.
- Covers both domestic and international deliveries
- Simple one-click activation during shipment booking
- Loss coverage only
COVERAGE AMOUNT
Up to RM10,000
Or parcel value, whichever is lower
What’s Covered & What’s Not
Understand what’s included under your package insurance and what situations are not eligible for claims.
What’s Covered
- Lost in transit (no tracking update after pickup/drop-off)
- Confirmed lost by courier after investigation
- Parcel received but item missing
- Parcel received but item swapped
- Delivered to wrong address (courier error)
- Claim submitted within time limit
What’s Not Covered
- Damaged items
- Prohibited items
- Improper packaging
- Fragile items
- Incomplete or wrong address (sender error)
- Late claim submission
* For full details and the latest updates, please refer to our Terms & Conditions.
Frequently Asked Questions (FAQ)
The coverage period varies for each courier. Please refer to our Terms & Conditions for the full list of time frames by courier.
If your parcel is lost or arrives damaged, you may be eligible to file a claim under the courier’s parcel protection.
You can submit a claim directly through your EasyParcel account. Please prepare the required supporting documents before submitting. For full details, refer to our guide here.
You may raise a claim for parcels that are missing, wrong, or not received. The approval will depend on the courier’s terms and investigation. For full details, please see our step-by-step guide here.
EasyParcel reviews claims within 1–3 working days, while courier processing usually takes 2–4 weeks. Once approved, compensation is released within 7–14 working days or credited instantly to your EasyParcel account.
If your documents are missing or incomplete, the processing time will be extended. For more details, you can also read our full guide here.
Enhanced Liability are not covered if items are on the Prohibited List, improperly packed (see our Packaging Guidelines), reported late, exceed courier limits, or if the loss/damage wasn’t caused by the courier. For a full list of exclusions, please refer to our Terms & Conditions.
Haven’t Join EasyParcel?
Shipping newbie? No worries! EasyParcel welcomes you with a sweet FREE S$6 for your first shipment. And that’s just the beginning! Sign up today and join the fun!
