EasyParcel Privacy Statement

Information We Collect

We may collect and process various types of personal data to provide our services and ensure compliance with applicable laws. This includes:

1. Personal identification and contact details (e.g., name, ID/passport number, date of birth, address, phone number, email).
2. User and account information, including login credentials, purchase history, preferences, and feedback.
3. Business-related data for corporate users, such as company name and particulars of directors or shareholders.
4. Information from third-party platforms (e.g., Facebook, Google) that you authorise us to access.
5. Content you submit, such as reviews, media files, or customer service communications.
6. Risk, fraud, and compliance information as required by law.
7. Transaction and payment data, including order details.
8. Any other personal data you voluntarily provide or that we reasonably require.

By sharing personal data with us (including that of other individuals), you confirm that you have obtained the necessary consent or legal authority to do so.

How We collect Your Personal Data

We may collect your personal data from various sources, including information you provide through forms, applications, and online platforms; official identification documents; direct communications with us or our authorised representatives; CCTV recordings at our premises; usage data from your EasyParcel account; publicly available sources; third-party references (such as regulatory bodies or credit agencies); and information collected during your visits to our websites, including IP addresses.

How We Use Your Personal Data

EasyParcel may collect, use, process, and disclose your personal data, within or outside Malaysia, for various purposes including account management, service delivery, payment processing, customer support, marketing, legal compliance, fraud prevention, and internal business operations. Your data may also be shared with relevant third parties or transferred internationally where necessary to fulfil these purposes or as required by law.

For full details on how we handle your personal data, please refer to our Personal Data Protection/Privacy Notice.

To whom do we disclose your Personal Data?

EasyParcel is committed to protecting your personal data. Any information you provide will be kept confidential. However, to deliver our services effectively and in compliance with applicable laws, we may disclose your data to trusted parties such as our affiliates, service providers (courier partners), financial institutions, legal and professional advisers, regulatory authorities, and business partners. Your data may also be transferred outside of Malaysia where necessary for service delivery, contractual obligations, or data storage. By using our services, you consent to these uses and disclosures.

Data Security & Retention

EasyParcel shall implement appropriate technical and organisational security measures to safeguard personal data against loss, misuse, modification, unauthorised or accidental access or disclosure, alteration, or destruction during the processing of such data.

Personal data is retained only for as long as necessary to fulfil its intended purpose or to comply with legal and regulatory requirements. When no longer needed, data is securely deleted or destroyed.

Your Rights

As a data subject, you have the following rights regarding your personal data:

1. Access: You have the right to review and request updates or corrections to your personal data.
2. Correction/Upate: If your personal data is inaccurate, you may request corrections by contacting us.
3. Retention: You may request that we retain your data only for as long as necessary for its intended purpose.
4. Opt-out: You can opt out of direct marketing communications at any time.
5. Withdrawal: You may withdraw consent for the processing of your data, subject to legal or contractual obligations.

To exercise your rights, please complete and send the Personal Data Request Form to our Data Protection Officer (DPO) at [email protected]. We may request verification of your identity to process your request.

Changes to This Privacy Statement

We may update this PDP Statement to comply with applicable laws, including Malaysia's PDPA. Any changes will be effective upon publication on our website. Please review this statement periodically to stay informed about how we handle your personal data

If you have any questions or concerns about our privacy practices, please contact us at [email protected]