Singapore
Thailand
IndonesiaShipping Protection
That Keeps Every Shipment Safe.
We know how important your parcels are. That’s why every delivery with EasyParcel comes with shipping parcel protection — so you can send with confidence.
What Is Shipping Protection?
Shipping Protection safeguards your shipment against unexpected loss during transit.
It ensures that if your parcel goes missing, you can claim compensation based on your shipment’s protection level.
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With Protection automatically included on most shipments — and optional upgrades available — you can ship with peace of mind knowing your items are covered from start to finish.
Why Shipping Protection Matters
Your parcel deserves extra care — here’s why protection matters.
Peace of mind
Protect your shipment from unexpected loss.
Easy activation
Automatically included or add with one click.
Transparent
Clear terms and no hidden charges.
Simple process
Fast and easy claim submission with clear steps.
What Parcel Protection We Offer
From free basic parcel protection to premium coverage, we’ve got your shipments covered every step of the way.
Auto-Activated
Basic Parcel Protection
Essential protection
Automatically activated when you complete your shipment booking, no manual setup needed for convenience.
- Automatic coverage for domestic and international shipments.
- No additional cost or setup required
- Provided by trusted courier partners
COVERAGE AMOUNT
Up to RM2,300
Varies by courier
Auto-Activated
InsurePlus
Domestic only
Get extra coverage for your domestic deliveries in Malaysia at no extra cost, available only with EasyParcel.
- Automatically applied to all domestic deliveries
- No additional cost or setup required
- Loss coverage only
COVERAGE AMOUNT
Up to RM50
Or parcel value, whichever is lower
Optional Add-on
EasyCover
Premium protection
Premium delivery protection for domestic and international shipments, available only on EasyParcel.
- Covers both domestic and international deliveries
- Simple one-click activation during shipment booking
- Loss coverage only
COVERAGE AMOUNT
Up to RM10,000
Or parcel value, whichever is lower
What’s Covered & What’s Not
Understand what’s included under your shipping protection and what situations are not eligible for claims.
What’s Covered
- Lost in transit (no tracking update after pickup/drop-off)
- Confirmed lost by courier after investigation
- Parcel received but item missing
- Parcel received but item swapped
- Delivered to wrong address (courier error)
- Claim submitted within time limit
What’s Not Covered
- Damaged items
- Prohibited items
- Improper packaging
- Fragile items
- Incomplete or wrong address (sender error)
- Late claim submission
* For full details and the latest updates, please refer to our Terms & Conditions.
Frequently Asked Questions (FAQ)
What is the reporting time frame for basic parcel protection by each courier?
The coverage period varies for each courier. Please refer to our Terms & Conditions for the full list of time frames by courier.
What should I do if my parcel is damaged or lost?
If your parcel is lost or arrives damaged, you may be eligible to file a claim under the courier's parcel protection.
How do I file a parcel protection claim for a lost parcel?
You can submit a claim directly through your EasyParcel account. Please prepare the required supporting documents before submitting. For full details, refer to our guide.
Can I file a claim for missing, wrong, or not receiving items?
You may raise a claim for parcels that are missing, wrong, or not received. The approval will depend on the courier's terms and investigation. For full details, please see our step-by-step guide.
How long does it take to process a claim?
EasyParcel will review your claim within 1-3 working days. The courier's investigation time may vary depending on shipment type. For the full breakdown of timelines, please refer to our insurance claim guide.
What is not covered in Enhanced Liability?
Enhanced Liability is not covered if items are on the Prohibited List, improperly packed (see our Packaging Guidelines), reported late, exceed courier limits, or if the loss/damage wasn't caused by the courier. For a full list of exclusions, please refer to our Terms & Conditions.
Protect Every Shipment With Confidence
Unexpected incidents can happen during transit, but Shipping Protection gives you added peace of mind. Help safeguard your parcels and ship with greater confidence, whether for personal or business deliveries.
