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IndonesiaFrequently Asked Questions
Browse our frequently asked questions to get clear answers and helpful guidance on using EasyParcel.
We’re here to make shipping easier for you.
1. Getting Started
2. Account
3. Send Parcels
4. Manage Parcels
5. Integrate Your Stores
6. Payment & Billing
7. Add On Services
8. Tools & Widget
People Also Ask
EasyParcel Malaysia is a one-stop delivery service booking platform to streamline your shipping operation. Managing your shipping statuses by simplifying complicated procedures.
EasyParcel offers various shipping options, including domestic and international services, with costs varying based on specific delivery needs.
Use the EasyParcel “Quote & Book” tool to instantly determine the most accurate rates for any parcel.
Absolutely! With EasyParcel, you can book a courier to pick up your parcel right from your doorstep.
Step 1: Visit the login page.
Step 2: Click on ‘Forgot Your Password?’
Step 3: Fill in your email address registered with EasyParcel and click ‘Send’.
Step 4: An email will be sent to your inbox with further instructions on how to reset your password.
Can I convert EasyParcel credits to money?
To ensure the security of our customers’ accounts and to keep our priority of giving the service to all users, your EasyParcel credits are not able to be converted into money, cash or such.
Sometimes, you need to send more information or have a more detailed issue. If that’s the case, you can always reach us by email!
Send an email to [email protected], and one of our friendly team members will get back to you as quickly as possible.
- Credit/debit card
- E-wallet
- Offline Payment
- Installment
EasyParcel offers domestic, international, and on-demand shipping with delivery durations that vary by courier.
To find the exact estimated shipping times for each service, please check here.
“Step 1: Head over to the dashboard and go to “”Manage Parcel””. From there, click on “”All Parcel””.
Step 2: Click on “Rebook Parcel””.”
Step 1: Log in to your account, click on “”Manage Parcel”” then click “”All Parcel””.
Step 2: Click on the 3 lines icon and select “Report”.
Step 3: Select “Parcel Delivery – late delivery/delivery issue” from the drop-down list.
Step 4: Your report will be submitted where our customer support team will follow up with courier on the parcel status.
Step 5: Any further updates can be viewed on EasyParcel’s inquiry board which can be accessed via “”Support””, click “”Customer Support””.
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Unfortunately, you cannot change or edit the shipping address or details after a shipment is created.
However, you can cancel the order you just made by going to ‘Manage Parcel’ and clicking on ‘All Parcels’.
Choose which parcel needs editing, click on the three lines, and click ‘Click Parcel’.
A new and thick walled corrugated cardboard box with a good quality, sturdy packaging paper such as Kraft, is recommended for the despatch of most items.
The larger the size and weight of an item, the thicker and larger an outer box should be used.
Step 1: Head over to “All Parcels” then click on “Parcel Status“.
Step 2: Click on the 3 lines icon and select “Report”.
Step 3: Select “Parcel Lost” from the drop-down list.
Step 4: Provide with the documents needed, such as item invoice, photo of the parcel content and parcel packaging.
All bookings include pick-up service from your chosen courier without additional charges.
You can easily compare multiple couriers’ rates, their service ratings, and more simply by quoting your parcel details.
You can also book to send anywhere in Malaysia or to more than 247 countries worldwide.
All you need is to key in your tracking number inside the column of our parcel tracker.
Enter up to 15 tracking numbers . Separate with a semicolon (;) or return (enter).
Scenario 1: You insert the incorrect tracking number.
Scenario 2: Your parcel has been cancelled.
Feel free to reach out to our Help Centre or contact us here if you need help for your shipment status.
Feel free to reach us here if your parcel status is not updated within 3 working days.
You may integrate EasyTrack tools with any eCommerce builder you are using, we support up up to 80+ eCommerce Extensions.
No, it is not. You may key in the tracking number without uppercase/ lowercase; it works for both.
Top up with any package and pay easily with EasyParcel credits. Alternatively, you can pay for orders instantly with credit/debit cards or supported e-wallets.
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Yes. EasyParcel supports both pickup and drop-off options, but drop-off availability depends on the courier selected.
Click on your preferred courier to check whether drop-off is available.
You can manually cancel the order through the dashboard after logging in to your account.
By cancelling it yourself, the parcel status will be updated automatically on your dashboard and helps prevent missed responses that could affect your refund from the courier.
Yes. EasyParcel is accessible via mobile browsers and mobile applications for convenient booking and tracking.
Our customer support operates on weekdays (Monday to Friday).
If you contact us over the weekend, we will get back to you within 24 working hours on the next working day.
Once payment for a top-up package is completed, NO refunds will be given. Your EasyParcel Credits in each EasyParcel account will remain valid only for one (1) year from the date of the previous top-up payment date (“Active Period”).
Yes. EasyParcel shows courier ratings, delivery performance, and service coverage to help you make an informed choice before confirming your booking.
Yes, you can create a new booking if your EasyParcel shipment fails.
You may refer to the steps provided to proceed.
Yes, but fragile items must be packed properly and may require additional protection or insurance depending on the courier.
Yes. EasyParcel supports on-demand and same-day delivery services, depending on courier availability and selected locations.
Click on your preferred courier to check for the availability.
You can report delayed deliveries by submitting a support ticket through the EasyParcel Help Centre with your tracking number and booking details.
Tracking updates may be delayed due to courier system sync issues, weekends, public holidays, or transit delays.
No. EasyParcel can be used by both individuals and businesses. You do not need a registered company to create an account or book deliveries.
Yes. EasyParcel supports international shipping to over 200 countries, with courier options and pricing shown during the booking process.
In many cases, yes. EasyParcel negotiates bulk rates with courier partners, allowing users to access lower prices than standard walk-in or direct booking rates.
EasyParcel does not impose hidden platform fees. The price displayed during booking already includes service charges from the selected courier.
If a pickup is missed, you can submit a report through the EasyParcel Help Centre so the support team can follow up with the courier.
Yes. Certain courier partners on EasyParcel offer Cash on Delivery (COD) services for domestic shipments.
Click on your preferred courier to check whether Cash on Delivery(COD) services is available.
Yes. Shipping labels are generated after booking and can be printed directly from your EasyParcel dashboard.
No. Shipment protection is optional but highly recommended, especially for valuable or fragile items.
If a parcel is returned, you can review the reason in your parcel status and choose to rebook or contact support for assistance.
