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Bugs Report
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Payment Enquiry

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What Top Up payment methods does EasyParcel supported?
Does EasyParcel Top Up Packages with instalment payment?
How to manage my payment methods on EasyParcel?
How to fix a declined payment?
What are the Order Payment methods on EasyParcel?

Title*

Registered Email Address*

Top Up/Payment Amount*

Top Up/Payment Date*

Top Up Email*

Question/Comment*

Payment Slip

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Individual file size limit 2MB. File support: png, jpg, pdf.

Bugs Report

Title*

Registered Email Address*

Question/Comment*

Attachments

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Individual file size limit 2MB. File support: png, jpg, pdf.

Partnership Enquiry

Select Category*

Title*

Name*

Registered Email Address*

Contact Number*

Issue/Comment*

Attachments

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Individual file size limit 2MB. File support: png, jpg, pdf.

Title*

Name*

Registered Email Address*

Contact Number*

Business Profile

Agenda

Attachments

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Individual file size limit 2MB. File support: png, jpg, pdf.

Title*

Name*

Registered Email Address*

Contact Number*

Website URL

Marketing Proposal*

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Individual file size limit 2MB. File support: png, jpg, pdf.

Description

Sales Enquiry

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How to Top Up credit on EasyParcel?
How do I top up online via credit/debit card, online banking or e-wallet?
How do I top up by instalment payment plan?
How to fix a declined payment?
What are the Order Payment methods on EasyParcel?

Name*

Registered Email Address*

Phone Number*

Company Name

Question/Comment*

Attachments

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Individual file size limit 2MB. File support: png, jpg, pdf.

Packaging

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How should I pack my parcels?
Where can i purchase packaging materials on EasyParcel?
How can I implement quality check after packaging done?

Title*

Registered Email Address*

Issue/Comment*

Tracking / Order No*

*Submit 1 tracking no / order no at a time

Attachments

Click or Drop files here to upload

Individual file size limit 2MB. File support: png, jpg, pdf.

General Enquiry/Feedback

Title*

Name*

Registered Email Address*

Question/Comment*

Attachments

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Individual file size limit 2MB. File support: png, jpg, pdf.

Parcel Collection - missed pick up / remind pick up

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What should I do if shipment missed pickup?
How to remind courier for collection?
What should I do if my parcel has not been collected after the time frame given?
How to identify is a missed pickup?

Courier*

Tracking / Order No*

*Submit 1 tracking no / order no at a time

I’m sender

I’m receiver

Registered Email Address*

Question/Comment*

Attachments

Click or Drop files here to upload

Individual file size limit 2MB. File support: png, jpg, pdf.

Parcel Delivery - late delivery / delivery issue

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Why are my shipments delayed?
What should I do if my parcels have not been delivered after the given time frame?

Courier*

Tracking / Order No*

*Submit 1 tracking no / order no at a time

I’m sender

I’m receiver

Registered Email Address*

Question/Comment*

Photo Of Parcel Content
(View Sample)

Click or Drop files here to upload

Individual file size limit 2MB. File support: png, jpg, pdf.

Photo Of Parcel Packaging
(View Sample)

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Individual file size limit 2MB. File support: png, jpg, pdf.

Request Proof Of Delivery (POD) - Parcel delivered but yet to receive by receiver

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How to get Proof Of Delivery (POD)?

Courier*

Tracking / Order No*

*Submit 1 tracking no / order no at a time

I’m sender

I’m receiver

Registered Email Address*

Question/Comment*

Attachments

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Individual file size limit 2MB. File support: png, jpg, pdf.

Parcel Lost

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What should i do if shipment lost?
How to file an insurance claim on EasyParcel?

Courier*

Tracking / Order No*

*Submit 1 tracking no / order no at a time

I’m sender

I’m receiver

Registered Email Address*

Question/Comment*

Photo Of Parcel Content*
(View Sample)

Click or Drop files here to upload

Kindly upload a minimum of 1 image.

Individual file size limit 2MB. File support: png, jpg, pdf.

Photo Of Parcel Packaging*
(View Sample)

Click or Drop files here to upload

Kindly upload a minimum of 1 image.

Individual file size limit 2MB. File support: png, jpg, pdf.

Photo Of Item Invoice/Receipt*
(View Sample)

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Kindly upload a minimum of 1 image.

Individual file size limit 2MB. File support: png, jpg, pdf.

Parcel Cancellation

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How to cancel shipments?
How to rebook for a new courier?
How to remind courier for collection?

Title*

Courier*

Tracking / Order No*

Registered Email Address*

Question/Comment*

Reason Of Cancellation*

Order Paid By*

Cancel And Refund Via*

No Status Update After Parcel Collected / Dropped off

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What should i do if no status update after shipment collected or shipment dropped off?

Courier*

Tracking / Order No*

*Submit 1 tracking no / order no at a time

Registered Email Address*

Question/Comment*

Pick Up / Drop off*

Pick Up / Drop off Date & Time*

Sender's Copy / Courier Manifest With Driver's

Click or Drop files here to upload

Courier reserve the right to reject any claim or investigation made without

sender’s copy/courier manifest as proof of collection. T&C applies.

Individual file size limit 2MB. File support: png, jpg, pdf.

Courier Rider's Name & Contact Number / Courier Branch

Photo Of Parcel Content*

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Kindly upload a minimum of 1 image.

Individual file size limit 2MB. File support: png, jpg, pdf.

Missing Content

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What should i do if receiver received incomplete shipment (missing content)?
How to file an insurance claim on EasyParcel?

Title*

Courier*

Tracking / Order No*

*Submit 1 tracking no / order no at a time

Registered Email Address*

Question/Comment*

Photo Of Parcel Packaging (Before Collection)*
(View Sample)

Click or Drop files here to upload

Kindly upload a minimum of 1 image.

Individual file size limit 2MB. File support: png, jpg, pdf.

Photo Of Parcel Packaging (After Delivery)*
(View Sample)

Click or Drop files here to upload

Kindly upload a minimum of 1 image.

Individual file size limit 2MB. File support: png, jpg, pdf.

Photo Of Completed Item*
(View Sample)

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Kindly upload a minimum of 1 image.

Individual file size limit 2MB. File support: png, jpg, pdf.

Photo Of Missing Item*
(View Sample)

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Kindly upload a minimum of 1 image.

Individual file size limit 2MB. File support: png, jpg, pdf.

Value & Units Of Missing Items*

Photo Of Item Invoice/Receipt*
(View Sample)

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Kindly upload a minimum of 1 image.

Individual file size limit 2MB. File support: png, jpg, pdf.

Swapped Content

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What should i do if receiver received wrong shipment?

Title*

Courier*

Tracking / Order No*

*Submit 1 tracking no / order no at a time

Registered Email Address*

Question/Comment*

Photo Of Parcel Packaging (Before Collection)*
(View Sample)

Click or Drop files here to upload

Kindly upload a minimum of 1 image.

Individual file size limit 2MB. File support: png, jpg, pdf.

Photo Of Parcel Packaging (After Delivery)*
(View Sample)

Click or Drop files here to upload

Kindly upload a minimum of 1 image.

Individual file size limit 2MB. File support: png, jpg, pdf.

Photo Of Original / Correct Item*
(View Sample)

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Kindly upload a minimum of 1 image.

Individual file size limit 2MB. File support: png, jpg, pdf.

Photo Of Wrong Item*
(View Sample)

Click or Drop files here to upload

Kindly upload a minimum of 1 image.

Individual file size limit 2MB. File support: png, jpg, pdf.

Value & Units Of Original/Correct Item *

Photo Of Item Invoice/Receipt*
(View Sample)

Click or Drop files here to upload

Kindly upload a minimum of 1 image.

Individual file size limit 2MB. File support: png, jpg, pdf.

Weight Discrepancy

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What should i do if my shipment weight discrepancy?
How if my parcel is heavier than declared?
How do I determine the weight of my parcel?
What is weight dispute?
How to avoid misdeclared parcel weight?

Title*

Courier*

Tracking / Order No*

*Submit 1 tracking no / order no at a time

Registered Email Address*

Question/Comment*

Actual Weight*

Photo Of Parcel On The Weighing Scale*
(View Sample)

Click or Drop files here to upload

Kindly upload a minimum of 1 image.

Individual file size limit 2MB. File support: png, jpg, pdf.

Parcel Dimension*

Photo Of Parcel Dimension*
(View Sample)

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Kindly upload a minimum of 1 image.

Individual file size limit 2MB. File support: png, jpg, pdf.

Others

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How to rebook for a new courier?
What should I do if I have entered the wrong information after made order?
How to check my reported issues status?
How to change shipment to drop-off?

I’m sender

I’m receiver

Registered Email Address*

Question/Comment*

Attachments

Click or Drop files here to upload

Individual file size limit 2MB. File support: png, jpg, pdf.

Parcel Damaged

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What should i do if shipment damaged?
How to file an insurance claim on EasyParcel?

Courier*

Tracking / Order No*

*Submit 1 tracking no / order no at a time

I’m sender

I’m receiver

Registered Email Address*

Question/Comment*

Damage Condition*

Total Units Of Damaged Item*

Photo Of Parcel Content*
(View Sample)

Click or Drop files here to upload

Kindly upload a minimum of 1 image.

Individual file size limit 2MB. File support: png, jpg, pdf.

Photo Of Parcel Packaging (Before Collection)*
(View Sample)

Click or Drop files here to upload

Kindly upload a minimum of 1 image.

Individual file size limit 2MB. File support: png, jpg, pdf.

Photo Of Parcel Packaging (After Delivery)*
(View Sample)

Click or Drop files here to upload

Kindly upload a minimum of 1 image.

Individual file size limit 2MB. File support: png, jpg, pdf.

Photo Of Damaged Item*
(View Sample)

Click or Drop files here to upload

Kindly upload a minimum of 1 image.

Individual file size limit 2MB. File support: png, jpg, pdf.

Photo Of Item Invoice/Receipt*
(View Sample)

Click or Drop files here to upload

Kindly upload a minimum of 1 image.

Individual file size limit 2MB. File support: png, jpg, pdf.

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Select Your Enquiry

Select Your Enquiry

Payment Enquiry

These articles may help you

Bugs Report

Partnership Enquiry

Sales Enquiry

These articles may help you

Packaging

These articles may help you

General Enquiry/Feedback

Parcel Collection - missed pick up / remind pick up

These articles may help you

Parcel Delivery - late delivery / delivery issue

These articles may help you

Request Proof Of Delivery (POD) - Parcel delivered but yet to receive by receiver

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Parcel Lost

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Parcel Cancellation

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No Status Update After Parcel Collected / Dropped off

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Missing Content

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Swapped Content

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Weight Discrepancy

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Others

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Parcel Damaged

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Photo Of Parcel Content

Photo Of Parcel Packaging

Photo Of Parcel Packaging (Before Collection)

Photo Of Parcel Packaging (After Delivery)

Photo Of Damaged Item

Photo Of Item Invoice/Receipt

Photo Of Completed Items

Photo Of Missing Items

Photo Of Correct Items

Photo Of Wrong Items

Photo Of Parcel On The Weighing Scale

Photo Of Parcel Dimension