{"version":"1.0","provider_name":"EasyParcel","provider_url":"https:\/\/easyparcel.com\/my","author_name":"sharon","author_url":"https:\/\/easyparcel.com\/my\/blog\/author\/sharon\/","title":"FAQ - EasyParcel","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"wX6t53lN9W\"><a href=\"https:\/\/easyparcel.com\/my\/faq\/\">FAQ<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/easyparcel.com\/my\/faq\/embed\/#?secret=wX6t53lN9W\" width=\"600\" height=\"338\" title=\"&#8220;FAQ&#8221; &#8212; EasyParcel\" data-secret=\"wX6t53lN9W\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n<\/script>\n","description":"Frequently Asked Questions (FAQ) Got a question? You\u2019re not alone, we\u2019re always here to help! General Enquiry Pricing &amp; Payment Enquiry Collection &amp; Delivery Enquiry Insurance Enquiry Insurance Buyer&#8217;s Plan Purchasing Enquiry Insurance Pricing Enquiry Insurance Claims Enquiry Insurance Damage &amp; Plan-voiding Enquiry Integration Kit Account Enquiry Prohibited Item Enquiry General Enquiry How does EasyParcel works? EasyParcel allows you to check for delivery rate from different courier companies and book for delivery online. All bookings include pick up service from your chosen courier without additional charges. Airway bill (AWB) will be generated once booking is made. Just print it out, attach to your parcel and the courier rider will be there (within 1pm to 6pm) to pick up your parcel! All orders are processed automatically with the courier through EasyParcel website. Who are our courier partners? Domestic Pos Laju Skynet SnT Pgeon Delivery DHL eCommerce Aramex ABX Express Ultimate Consolidators UTS CJ Logistics Teleport Pgeon Prime Qxpress DCS Transprompt Freight On Demand ZeptoExpress ZoomIT GoLog International SF Express TNT DHL Aramex FedEx Express EMS Janio Teleport Qxpress How do I book an order? Just make your delivery order online at\u00a0www.easyparcel.com\u00a0and your selected courier will pick up from your place. Check out the magical ordering steps below: Step 1: Log in to your account Step 2: Check rates by keying in the delivery postcode and item weight Step 3: Choose your PickUp Date and your preferred Courier service. Step 4: Key in your delivery details and click \u201cNext\u201d. Step 5: Confirm your booking and click \u201cCheck Out\u201d. Step 6: Once order is confirmed, click on the \u201cPay with Credit Now\u201d button. Step 7: Print out the air waybill, attach to your parcel and wait for parcel collection. If you have multiple parcels to deliver at a time, you may use\u00a0Bulk Parcel\u00a0or integrate your eCommerce platform with us. Do I have to book online? Can I place my booking over the telephone? All bookings must be made online. Do I need an Account before I book? Yes, you are recommended to\u00a0register\u00a0for an account with us before you book to enjoy member&#8217;s rate. It&#8217;s very easy for you to register an account with us, it takes no time at all. The best part is, it&#8217;s FREE! How do I contact you? EasyParcel is an Internet based company. If you have questions, you may refer to our FAQ or you may email us at\u00a0support@easyparcel.my\u00a0for support assistance or\u00a0sales@easyparcel.my\u00a0for sales enquiry. Do I have to pack the parcel myself? Yes, all items must be well packed to prevent unwanted damages. Do I have to print out the invoice for my shipments? If your parcel is sent within Peninsular Malaysia, invoice is not required. If your parcel is sent from\/to Sabah &amp; Sarawak, you will have to print and attach the invoice along. You can get the shipment invoices at\u00a0\u201cStatement\u201d\u00a0tab. Where can I get the invoice for my credit top up? Go to Dashboard. Click on &#8220;Account&#8221; &gt; \u201cStatement\u201d on the side bar. Click on &#8220;Top Up Invoice&#8221; and download icon to print out the invoice. How do I determine the weight of my parcel? Parcel&#8217;s weight can be calculated by actual weight or volumetric weight. Actual weight\u00a0is the weight of the parcel in kilogram(kg).\u00a0Volumetric weight\u00a0is calculated based on your parcel dimension. If your parcel is huge, you would need to calculate the volumetric weight using this\u00a0calculator. Parcel weight will be determined by either actual or volumetric weight (VW) or whichever is higher. VW also applies if either one dimension is above 30cm. My early booking shipment has been cancelled. Why? Your booked shipment will be cancelled automatically if you do not complete the payment within 24 hours. Other than that, your paid shipment will be cancelled if you do not hand over your booked shipment to the courier company 7 days after your collection date. Is there any way for me to submit my feedback regarding the courier companies? A service rating system is now available for customers to submit rating and feedback to the courier companies through email or our website. Does EasyParcel provide flyers? We do provide free flyers for customers that top up with our RM500 package. You can view our top up promotion packages\u00a0HERE\u00a0or purchase it at\u00a0HERE. Pricing &amp; Payment Enquiry How do I get a Quote? Step 1 \u2013 At the Quote bar, key in delivery postcode and item weight Step 2 \u2013 Click on \u201cQuote &amp; Book\u201d button If you are happy with the Quote, click on the \u201cBOOK NOW\u201d button to continue your booking. How can I pay? In order to save your time, EasyParcel uses credit system to pay for your order. You can top up for EasyParcel credits by credit card or debit card to enjoy click-and-go bookings. View top up promotion packages\u00a0HERE. EasyParcel members with insufficient credits can use instant pay feature during checkout to pay for current delivery order amount. Delivery rate will be according to non-member&#8217;s rate. How do I top-up my credits? Log in into your account. Click on &#8220;Top Up&#8221; button on your dashboard. Choose the package that you want and click the &#8220;Get It Now&#8221; button. You may choose to pay via Credit Card, Online Banking or eWallet. Why does the price quoted are different from the previous quote I receive? There will be price fluctuation from time to time depending on the courier service provider due to fuel &amp; handling surcharges. Collection &amp; Delivery Enquiry Can I arrange overseas collection or delivery? Services are available for domestic and international delivery. International delivery is available for shipments from Malaysia to other countries. When will the courier man comes to pick up my parcel? EasyParcel provides same day or next day pick up service depending on the courier company that you choose. The courier representative will be at your doorstep according to the time listed under the courier service info. Usual collection time is within 1pm to 6pm but varies according to courier. Additionally, you have the option to schedule 7","thumbnail_url":"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2022\/06\/Pick-Up-Drop-Off-vector-04-side.png","thumbnail_width":650,"thumbnail_height":450}