Job Description & Requirements
We are on the lookout for a Super Cool Customer Service Representative to support our amazing team of visionaries, disruptive geniuses, industry rebels and creative ninjas in building what will soon be the most engaging, and widely used entertainment platform on planet Earth.
You will be providing consistent, superior service to every one of our amazing customers by utilizing your unique awesomeness and all available tools and resources. You will need to demonstrate a desire, initiative and PASSION to continue learning. Our business is evolving and changing so fast…you need to think on your feet!
We also want people who care passionately about the happiness of others, who embodies our values and will come to work with the soul purpose to inspire not just the EasyParcel team, but also anyone that they meet on the street.
Responsibilities
- Efficiently reply to Customer Service & Billing Enquiries via helpdesk and live chat.
- Effectively reply to other Non-Technical Enquiries via phone and helpdesk.
- Assist customers on matters related to their accounts and shipments helpfully.
- Requires a good communication skill and is able to handle customers' complaints.
- Do follow-ups with the customers consistently.
Requirements
- Candidate must possess at least a Higher Secondary/"A" Level/Pre-U, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree Communications, Business Studies/Administration/Management, Sales & Marketing, Finance/Accountancy/Banking or equivalent.
- Required skill(s): Computer Knowledge, Internet Know How.
- Required language(s): Bahasa Indonesia.
- Preferred language(s): English.
- Excellent oral presentation and written communication skills in both Bahasa Indonesia and English.
- Confident and optimistic personality with creative vision.
- Applicants must be willing to work on rotating shifts.
- Fresh graduates/Entry level applicants are encouraged to apply.
- Have passions in helping / solving people's problem.
- Applicants must be willing to work in Jakarta.
If you think you're fit for this, do drop us your resume to [email protected] or click on the Apply Now button.