Dashboard Tips and Tricks

Win Back Your Angry Customers With These 4 Steps

Customer Service Recovery Method

No matter how good your products or services, it is hardly possible to satisfy all customers with different expectations.šŸ˜« But wait – there might be an opportunity in every complaint received as it isĀ a good chanceĀ to bring theĀ customers closer to you.

Follow these 4 steps to a greatĀ customer service recoveryĀ to convert angry customers to be your loyal supporters! šŸ’Ŗ

Step 1: Apologize & Ask for Forgiveness.

Let’s start with a sincere, personal and more “human” apology. šŸ’¬ There are many creative and effective ways to convey that you recognize and regret what your customer has been through.

The key to an effective apology is to getting back on the right foot with your customer to show thatĀ you are going to take hisĀ side, take serious of his input and share the same viewpoint.

Step 2: Go Over The Complaint With Your Customer.

Once youā€™veĀ begun an alliance with your customer, you’ll be able to explore what he needs for a perfect outcome.

In order to fully exploring the customerā€™s issue oftenĀ requires you to ask some basic questions, such as: “Can I confirm how you use the product?”. If you raise up this kind of question before step 1, then you probably pouring the oil on the fire. šŸ”„ But if you’ve developed collaboration, the same questions are generally tolerated well.

Step 3: Fix The Issue & Follow Up.

Replace a substandard service or product isĀ the right direction, but remember that the customer has beenĀ inconveniencedĀ and let down by your business. āœØ SimplyĀ giving himĀ back what he expected to receive at the initialĀ is not going to restore satisfaction.

You can put a smile on their faceĀ byĀ providing something extra as compensation, whether itā€™s a free upgrade or an extra little gift,Ā šŸŽ and the initial problem will be moved to the back.

Step 4: Document The Problem In Details.

Try toĀ record the details of what went wrong every single timeĀ promptly before the memory can fade. šŸ“ This is aimed to help you to identify trends or patterns that hint at underlying causes.

Let’s say: complaints are always about the blender you sell, but only is the model provided by manufacturer A. This could lead you to consider whether the manufacturing process is not up to the fixed standard.